Returns & Refunds

All sales are final on Nine Six Two. Once a purchase is made, any requests to cancel an order that has not yet shipped is at the discretion of the seller. For shipped orders, both buyers and sellers are protected with every order with Nine Six Two. Refunds may be issued in the following two scenarios:

The order is not received:

Buyers will receive a refund if their order was not shipped or if it did not arrive at its destination, but the refund must be requested within 7 days of purchase. Refunds requested after 7 days cannot be processed.

The order is not as described:

If the buyer receives an item that does not match the listing description or is sent the wrong item, we ask that the buyer first allows Nine Six Two to contact the seller so that the seller is given the opportunity to resolve the situation. The buyer must reach out to Nine Six Two via message within 2 days of delivery. If the seller is not able to provide an acceptable resolution, the buyer can open a Refund Claim. Items cannot be altered in any way, which includes being laundered or stain treated.

When opening a Refund Claim please include photos and provide details on the issue. If Nine Six Two determines that the item is “not as described” and that the buyer should receive a refund, Nine Six Two will contact the seller, issue the refund, and debit the seller’s account for the refund amount. In the event that a refund is issued and the seller would like the item(s) returned, the seller will be responsible for paying the return shipping fee. All items that are returned must be in their original condition. 

If a buyer receives an order that fits the original listing description, but is otherwise not satisfied with the purchase, Nine Six Two will reach out to the seller. In this situation, a refund may be issued by the seller at the seller’s discretion, but is not required to do so.

Returns and Seller Funds

In all return instances where the seller is responsible for funding the return amount, Nine Six Two will, if necessary, charge the seller’s payment method if they do not have a sufficient available balance in their Nine Six Two account balance.